What is the return process?

How do I return an online purchase?
Please contact our Customer Service here and include the following details in your enquiry:
- Order Number,
- Name of the Item,
- Reason for return, and
- Item Photo

Am I able to return an online purchase in-store?
Yes. Depending on the reason, you may return for a refund or gift card. For more information, please refer to the table below:

Return Reason	Refund	Store Credit/Gift Card
My Item arrived Damaged/Faulty	YES	YES
I’ve tried the product and have changed my mind	NO	NO
My product is unused but I’ve changed my mind	NO	YES
I have received the wrong item	YES - ONLINE ONLY (Please contact our Customer Service)	YES - ONLINE ONLY (Please   contact our Customer Service)
I’ve tried the product and experienced an allergic reaction	YES	YES
One of the items I ordered was missing	YES - ONLINE ONLY (Please contact our Customer Service)	YES - ONLINE ONLY (Please contact our Customer Service)
I would like to return my item but I do not have any proof of purchase*	NO	NO

*Proof of purchase= original receipt, bank statement, order history via Beauty Pass account on App

Am I able to return an in-store purchase online?
Unfortunately, all in-store purchases will need to be returned in-store. We apologise for the inconvenience caused!

Am I able to return an item bought from Sephora in another country?
All returns for international purchases are currently not available.

You might also want to read:
What is the return and exchange policy?
What do I do if I had an allergic reaction?
What if my parcel contains damaged, incorrect, or missing items?