What is the return process?

How do I return an online purchase?
To start a return for an online purchase, please contact our Customer Service here and include the following details in your enquiry: 

• Order Number
• Name of the Item
• Reason for return
• Item Photo

Our team will guide you on the next steps depending on the nature of your return.

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Am I able to return an online purchase in-store?
Yes. Depending on the reason, you may return for a refund or gift card. For more information, please refer to the table below:

Return Reason	Refund	Store Credit/Gift Card
My Item arrived Damaged/Faulty	YES	YES
I’ve tried the product and have changed my mind	NO	NO
My product is unused but I’ve changed my mind	NO	YES
I have received the wrong item	YES - ONLINE ONLY (Please contact our Customer Service)	YES - ONLINE ONLY (Please  contact our Customer Service)
I’ve tried the product and experienced an allergic reaction	YES	YES
One of the items I ordered was missing	YES - ONLINE ONLY (Please contact our Customer Service)	YES - ONLINE ONLY (Please contact our Customer Service)
I would like to return my item but I do not have any proof of purchase*	NO	NO

*Proof of purchase= original receipt, bank statement, order history via Beauty Pass account on App

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Am I able to return an in-store purchase online?
Unfortunately, all in-store purchases will need to be returned in-store. We apologise for the inconvenience caused! 

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Am I able to return an item bought from Sephora in another country? 
All returns for international purchases are currently not available. 

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You might also want to read: 
What is the return and exchange policy?
What do I do if I had an allergic reaction?
What if my parcel contains damaged, incorrect, or missing items?