There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team here and let us help you.
Redeemed a Sephora Beauty Pass Reward with your failed order?
- For item(s) from the Rewards Boutique: Points will automatically be credited back to your account after 7 business days.
- For Welcome and Birthday Rewards: Please reach out to our Customer Service Team here.
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