Security

1. How do you prevent the email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the Sephora E-Gift Card via email. However, there is still a chance that the email will be treated as spam or the recipient will not notice it in their inbox. If a spam filter is blocking our emails from getting to an inbox, the recipient's email options will need to be modified so that our emails are not considered spam.

2. What if I lose the Sephora E-Gift Card/Gift Card?

If you suspect that someone has copied or stolen your Sephora E-Gift Card, contact Customer Service immediately. Sephora E-Gift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. Sephora E-Gift Cards have cash value and should be safeguarded accordingly.
Sephora will not be liable for redeemed Sephora E-Gift Cards if they have been stolen. Please do not display your Sephora E-Gift Card number and PIN online.

3. What if someone makes a copy of my printed Sephora E-Gift Card and uses it without my authorisation?

We will only send the Sephora E-Gift Card to the recipient stated upon purchase. You will need to safeguard your Sephora E-Gift Card as it has a cash value. The value of the Sephora E-Gift Card is tied to the card number. Once the Sephora E-Gift Card is used, the value of the purchase is deducted from the card. If someone makes a copy of your Sephora E-Gift Card and redeems the full amount, your Sephora E-Gift Card will have no value.
If you suspect that someone has copied or stolen your Sephora E-Gift Card, please contact Customer Service.